Open-sourcing of any product/service is often a subject of contesting dissension. By making the source code or design documents or blueprints or even the raw content of the product publicly available, providers deliberately endow users to use, modify, study or distribute it – for personal or commercial purposes. So why go for such a model? The reason sometimes lies in the operational productivity of the solution that reaches new heights and attractiveness. The resultant effect can be seen by the popularity of the likes of Mozilla Firefox, Linux, WordPress, VLC, Apache, and Ubuntu.
\nDecentralizing the software platform of chatbots, per se, is a felicity of the next level. It not only encourages open collaboration but assists the users to customize their solutions to specific needs. Chatbots can be deployed for a range of use cases in a plethora of industries and their attributes, design, framework, look and feel differ for each combination. Open-sourcing untethers the restraints of not only chatbot developers but also the business owners, empowering them with unprecedented freedom and flexibility. Open source chatbots are thus billowing solutions desired and demanded throughout the market. Specialists can roll their imagination when it comes to managing responsiveness and training the bots in different domains.
\nIf you are seeking to understand the concept and market landscape of open-source chatbots, read on!
\nTextual or auditory conversation assistants can be deployed in any medium - website, app, messenger, slack, IM, etc. for a wide-set of diversified business reasons. From customer service, employee enablement, lead generation to site navigation or even something as rudimentary as creating meaningful interactions – chatbots solve a multitude of digital age problems. If you go by a 2018 Gartner report, apart from increased customer satisfaction, organizations also see a decrease of ~70% in inquiries and ~33% saving per voice engagement by implementing virtual customer assistants like chatbots.
\nAlthough chatbots are sure to stream in revenues when deployed efficiently, they are still seen as a risky venture placed on the downward slope of the Peak of Inflated Expectations on Hype Cycle 2019. When diving into the deep realm of chatbots – be it AI or rule-based – businesses look for secure investments, simple building platforms, less complexity, ease of training, and most importantly cost-effectiveness. The volume and complexity of data that the chatbot can handle and the degree of ad hoc, unpredictable judgments it can make are also important decision factors.
\nIdeally, there are only two ways of chatbot deployment – either by using the state-of-art platforms such as A.ware by Senseforth.ai or independently building them from scratch using any of the open-source platforms such as Google’s Dialogflow or Amazon’s Lex. They are typically designed and used in dialogue systems for customer care applications or information-acquisition and knowledge-discovery. Open-sourcing serves as a third mid-way to easily implement the technology. Open source bots live on the internet, use databases and API’s to send and receive messages, read and write files, and perform regular tasks.
\nInteractions in chatbots are classified as structured and unstructured. Structured conversations follow a logical flow of information, such as menus or choices; while the unstructured conversation is more freestyle, such as the informal texts exchanged between friends. Be it open sourced or not, every chatbot needs to be fed training data for both types of conversations.
\nFor efficiency, bots are trained using past information and developers use history logs to upgrade the chatbot’s capability. With a blend of machine learning tools and models, developers analyze client inquiries and reply with the most appropriate answer. Even while developing the script for messages, it is important to keep the conversation topics close to the purpose served by the chatbot and develop scripts for a conversational user interface.
\nThe conversation design has both structured and unstructured types - close-ended conversations that are easy to handle and open-ended conversations that allow customers to communicate naturally.
\nFollowing functionalities are also pre-built in chatbots:
\nOpen-sourced chatbots consist of few other components:
\nTherefore, chatbots (open sourced or not) have an app layer, a database (knowledge base), and APIs to call other external administrators.
\nWhen you open source a chatbot, the type of platform plays a pivotal role in the success of your business strategies. Open source chatbots have a steep learning curve. The open-source communities tend to be developer-heavy, without a focus on design. As a result, non-developers struggle in handling the technology with minimal support and few guiding manuals. Bot framework in such cases can be too much to handle. Also, open-source chatbots are not a standalone service, so the total cost of ownership (TCO) covers other ancillary costs like servers, training, hardware, and implementation.
\nUsing proprietary platforms with industry-specific pre-trained algorithms, significantly reduces training and testing times. A lot of these platforms provide a non-coding environment as well. Non-coding platforms are an online ecosystem where beginners or non-technical users can develop bots without coding. A zero-coding platform is therefore highly suitable since it allows one to easily deploy a chatbot for specific business needs and customize the end-product with minimal technical knowledge.
\nMicrosoft Bot Framework
\nA simple platform for building, testing, and deploying conversational bots, this framework provides the Direct Line REST API, which can be used to host the chatbot on applications (Skype, Slack, Facebook, etc.) and websites while automating the application creation process. A bot made on Microsoft Framework is capable of handling simple and complex texts (with images and action buttons) and automatically translating more than 30 languages.
\nThe framework has its own Bot Builder SDK that includes C# SDK, Python SDK, Android SDK, .NET SDK, and Node.js SDK. The SDK supports C#, JavaScript, Python, and Java and includes an emulator for debugging bots as well as a large set of sample bots that can be used as building blocks. With Bot Connector, Developer Portal, and a Bot Directory, it is openly available on Github where the account has many code samples and templates to get started quickly. Its features include:
\nMicrosoft also offers the Azure Bot Service with Microsoft Bot Framework connectors, BotBuilder SDK. This integrated development environment allows developers to create intelligent conversational interfaces for various scenarios like banking, travel, and entertainment. For example, a hotel’s concierge can deploy Azure Active Directory to validate customers and a chatbot to enrich email and call interactions with cognitive services.
\nRasa NLU
\nThis production-ready platform has features like intent identification, entity classification, HTTP API, and python-support. The chatbots built using this solution are called Rasa Talk and they support GUI. Rasa Stack, the set of open-source machine learning tools, can be used by developers to create conversational assistants. The basic working of Rasa is twofold: NLU part understands the user intent and Machine Learning core replies with the most suitable answer.
\nThe two sections work independent of each other and all the data influx runs through a third-party API. Chatbots built using Rasa NLU can be deployed on-premises or on private cloud for any industry. They can be used for generating leads or enabling conversational commerce on-the-go.
\nBotPress
\nAs the name suggests, this is the WordPress of chatbots! An on-prem, open-source bot-building platform for businesses, Botpress is built on a modular blueprint. This means that you can use it as an adhesive in modules for an already existing code. It has a developer-friendly environment, a three-stage installation process, an intuitive dashboard, and provides ample flexibility. Its features include:
\nAna.Chat
\nThis open-source framework comes with in-built services that can be leveraged for personal and commercial use. Ana’s SDK’s ensure that you can integrate it into your app swiftly.
\nIts features include:
\nBotkit
\nThis open-source chatbots development tool allows custom integrations into major messaging platforms. The SDK kit includes Node.JS that along with a variety of other tools makes it developer-friendly and extend the bot’s capabilities. With a semantic interface to send and receive messages, developers can easily design and run bots in Slack focusing on creating novel applications and experience. NLU is supported through the use of middleware, IBM Watson conversation service, Microsoft LUIS, API.AI, Recast.AI, and wit.AI. Its features include:
\nOther popular open-source chatbot frameworks include Pypestream, Chatscript, spaCy, AIVA, Bottr, RedBot, Botman, and Bottender.
\nBuilding your own solution using an open source conversational AI platform is not always a good fit when you are investing nearly as much time and resources to train and deploy the chatbot after development. An AI platform with built-in domain knowledge, therefore, comes handy for implementing enterprise-grade enterprise intelligent bots. Versatility, flexibility, scalability, and ease of adaptation are some of the added features that can be the cherry on top.
\nSenseforth.ai checks all the boxes with the proprietary A.ware platform, which offers multiple deployment options - cloud, on-premise or even a hybrid of the two. It is embedded with various pre-built connectors to different channels and allows you to build generative model smart bots with deep learning capabilities that minimize the need for human management over time.
\nA truly equipped platform with specific analytics modules to track user conversations, customer profiles, agent efficiencies, quality of response, and numerous other parameters – A.ware transforms you into a conversational enterprise capable of deploying several bots across multiple touchpoints in just a few weeks.
","timeToRead":8,"fields":{"slug":"/conversational-ai/state-of-chatbots-in-2020/"},"frontmatter":{"title":"The State of Open Source Chatbots in 2020","keywords":"open-source chatbots, artificial intelligence","label":"article","order":13}},"allMarkdownRemark":{"edges":[{"node":{"id":"800b6144-1724-59bc-8471-26573ca03f31","excerpt":"Introducing Alexa to workplaces and other business areas has become the talk of the town 1 for over two years. The reason is simple: this…","fields":{"slug":"/chatbots/alexa-for-business/"},"frontmatter":{"title":"Designing Alexa Skills for Business – Taking Artificial Intelligence into the Voice Era","order":25,"label":"article-c"}}},{"node":{"id":"e1762d2d-12dd-5921-b926-990936854aae","excerpt":"Today, every enterprise is trying to integrate artificial intelligence into its business and operations strategy and banks are no exception…","fields":{"slug":"/conversational-ai/banking-chatbots-in-2020/"},"frontmatter":{"title":"Banking Chatbots in 2020 - How is Conversational AI Impacting Customer Finance?","order":12,"label":"article"}}},{"node":{"id":"c08012d6-0496-5d58-817a-2f515c69a9ee","excerpt":"Imagine if all the interactions with your company — whether business-to-customer, business-to-business or employee-to-employee — took place…","fields":{"slug":"/blog/Are-you-a-Conversational-Enterprise-yet/"},"frontmatter":{"title":"Are you a Conversational Enterprise, yet?","order":1,"label":"conversational posts"}}},{"node":{"id":"1bd2b617-cb2c-550f-8438-538b7dcddcd5","excerpt":"Back in the day, the mantra “build it and they will come” strategy reigned supreme. The better the product, the more customers it used to…","fields":{"slug":"/chatbots/best-ai-chatbots-for-business/"},"frontmatter":{"title":"The Best Examples of AI Chatbots Being Used by Businesses in 2020","order":10,"label":"article-c"}}},{"node":{"id":"c0acd69d-4d83-5cea-b4ce-1d4eade55aef","excerpt":"Senseforth.ai is building an AI-powered virtual customer support solution. January 28, 2020: Senseforth.ai, a leader in Conversational AI…","fields":{"slug":"/newsroom/ai-startup-senseforthai-selected-for-oceanpro-maersks-startup-accelerator/"},"frontmatter":{"title":"AI Startup Senseforth.ai Selected for OceanPro, Maersk’s Startup Accelerator","order":3,"label":"news"}}},{"node":{"id":"543af162-4032-5dfb-8c62-a70c8768ab4c","excerpt":"The world proposed in post-apocalyptic science fiction stories is not on the\nhorizon, but artificial intelligence is\nnow\naccomplishing more…","fields":{"slug":"/blog/4IR-Disrupting-Human-Capital/"},"frontmatter":{"title":"4IR Disrupting Human Capital","order":2,"label":"other posts"}}},{"node":{"id":"75469b80-14fb-5bb8-b2ca-7abfbd104072","excerpt":"In this fast-paced world, where decisions are made in a matter of seconds, the way and the medium a brand chooses to communicate with its…","fields":{"slug":"/chatbots/chatbot-architecture/"},"frontmatter":{"title":"Chatbot Architecture Design: Utilizing Advanced Conversational AI","order":23,"label":"article-c"}}},{"node":{"id":"5b61bc92-ba06-54ff-814d-659b874468fa","excerpt":"Brands are turning to Conversational AI to scale customer support and reduce costs. March 30, 2020: Customer support call centres are an…","fields":{"slug":"/newsroom/bots-in-demand-as-covid-19-hits-the-workplace/"},"frontmatter":{"title":"Bots in Demand as Covid-19 Hits the Workplace","order":5,"label":"news"}}},{"node":{"id":"85faf32f-892a-51fd-908a-971911b123bc","excerpt":"Is human body ripe for disruption? Disruption affects every industry eventually, and the human body may be next on\nthe list. Nature has done…","fields":{"slug":"/blog/Artificial-Wombs,-Synthetic-Blood-and-Electronic-Skin/"},"frontmatter":{"title":"Artificial Wombs, Synthetic Blood and Electronic Skin","order":1,"label":"other posts"}}},{"node":{"id":"07b7a67b-922c-5bce-9a09-974ab8388c9a","excerpt":"For many enterprises, chatbots have become integral to smooth customer service and efficient global operations. In fact, according to…","fields":{"slug":"/chatbots/best-chatbot-development-frameworks/"},"frontmatter":{"title":"Determining the Best Chatbot Development Framework for Your Business","order":9,"label":"article-c"}}},{"node":{"id":"e062ac90-421e-5f33-9d82-39982d2d7eae","excerpt":"A conversational AI platform is used to build conversational user interfaces, such as chatbots or virtual assistants, for a wide array of…","fields":{"slug":"/chatbots/chatbot-platforms/"},"frontmatter":{"title":"Evaluating chatbot platforms? Here’s what to consider","order":18,"label":"article-c"}}},{"node":{"id":"37dd7c11-11ec-57f5-9873-ba1c29c646c4","excerpt":"Consistent performance measurement is a key factor in ensuring the successful implementation of any new business initiative. But performance…","fields":{"slug":"/conversational-ai/chatbot-metrics-and-how-to-track/"},"frontmatter":{"title":"Chatbot Analytics - Metrics and KPIs and How to Track Them","order":14,"label":"article"}}},{"node":{"id":"185ad8b3-3ffe-5600-be8e-65476f97a226","excerpt":"One of the key parameters while assessing a conversational AI is its ability to provide a well-rounded user experience (UX). When a chatbot…","fields":{"slug":"/chatbots/chatbot-ux-design/"},"frontmatter":{"title":"Chatbot User Experience Design in An Omnichannel World","order":17,"label":"article-c"}}},{"node":{"id":"17355b75-0ec1-5acd-a709-b71df634edb8","excerpt":"Robots have long since left their quintessential guise of metallic parts welded together to resemble a human. Today’s robots are not…","fields":{"slug":"/chatbots/chatbots-rpa/"},"frontmatter":{"title":"The Ultimate Meeting of the Minds - How can Chatbots and RPA Work together?","order":19,"label":"article-c"}}},{"node":{"id":"80e8f495-6226-51e5-b771-eef10db068ea","excerpt":"The partnership will help enterprises provide faster and more reliable customer service and reduce costs rapidly. June 9, 2020: CMS IT…","fields":{"slug":"/newsroom/cms-it-services-collaborates-with-senseforth/"},"frontmatter":{"title":"CMS IT Services Collaborates with Artificial Intelligence Platform Senseforth.ai","order":7,"label":"news"}}},{"node":{"id":"5a41f3a4-df90-5108-8cd1-62cccd3e5de7","excerpt":"Imagine your customers visit your website and find a personal shopper greeting them. They connect. They feel their presence is acknowledged…","fields":{"slug":"/conversational-ai/conversational-commerce/"},"frontmatter":{"title":"What is Conversational Commerce and Will it Change Consumer Behavior?","order":2,"label":"article"}}},{"node":{"id":"2fa3e609-821f-5ed0-a565-6eb5417a561f","excerpt":"With this investment, Senseforth.ai aims to strengthen its technology foundation, and accelerate growth. Palo Alto, Aug 12, 202…","fields":{"slug":"/newsroom/conversational-AI-leader-senseforth.ai-raises-$14-million-from-Fractal/"},"frontmatter":{"title":"Conversational AI Leader Senseforth.ai Raises $14 million from Fractal","order":15,"label":"news"}}},{"node":{"id":"ac40984a-3927-54f3-8174-1875bfca9053","excerpt":"The idea that a computer can ‘talk’ to a human has been around for decades and is one of the most common sci-fi tropes. Today, we’re seeing…","fields":{"slug":"/conversational-ai/conversational-interface/"},"frontmatter":{"title":"Conversational User Interface: Designing for Omnichannel Customer Experiences","order":4,"label":"article"}}},{"node":{"id":"fe8d914b-6822-5d7b-a3b6-6e9769721d55","excerpt":"It is a well-established fact that automation and artificial intelligence (AI) can transform the way we live. From CEOs and commercial…","fields":{"slug":"/conversational-ai/examples/"},"frontmatter":{"title":"Examples of Conversational AI & Commerce in the Enterprise","order":5,"label":"article"}}},{"node":{"id":"ca9f348d-4aa9-51ab-88cf-f606f6a31638","excerpt":"Users can interact with the bot on the company’s website as well as through their official Twitter handle. HDFC Life joined hands with…","fields":{"slug":"/conversational-ai-case-studies/hdfc-life-insurance/"},"frontmatter":{"title":"Senseforth.ai Automates Customer Support for a Leading Insurance Company","order":5,"label":"study"}}},{"node":{"id":"0108a964-ced3-5d26-9e83-2414aa9f46d6","excerpt":"Keep selling and make money while you sleep In sales, timing is everything. And so is omnipresence. The first could be an acquired skill…","fields":{"slug":"/blog/grow-revenue-with-autonomous-revenue-generation-platform/"},"frontmatter":{"title":"Grow revenues while you sleep – And not in your dreams","order":1,"label":"conversational posts"}}},{"node":{"id":"0af25dc7-c1ec-5d8a-997f-477085329480","excerpt":"Understanding Chatbot Architecture 101: A Beginner’s Guide The world of communication is moving away from voice calls to embrace text and…","fields":{"slug":"/conversational-ai/how-do-chatbots-work/"},"frontmatter":{"title":"How do chatbots work? What is the Chatbot Architecture 101?","order":7,"label":"article"}}},{"node":{"id":"1c0358e7-edf5-59c8-b937-535c56c5c868","excerpt":"Senseforth.ai is enhancing customer support at scale by designing a contextual, intuitive and conversational virtual banking agent. Overview…","fields":{"slug":"/conversational-ai-case-studies/HDFC-Bank/"},"frontmatter":{"title":"HDFC Bank's EVA is Transforming Customer Experience Across All User Touchpoints","order":1,"label":"study"}}},{"node":{"id":"a7289f2a-9cba-5c81-802a-09ed70127c6d","excerpt":"Chatbots have gained momentum in terms of application and use cases in recent years. They have practically touched every industry liberating…","fields":{"slug":"/chatbots/insurance-chatbots/"},"frontmatter":{"title":"Insurance chatbots in 2020 - use cases, examples and case studies","order":20,"label":"article-c"}}},{"node":{"id":"3f279d93-28c9-565f-82ad-4cb9da95a918","excerpt":"The global economy is changing. We are in the midst of a transition. Our economy is already in the process of moving from digital…","fields":{"slug":"/blog/How-to-know-if-you-are-an-outstanding-Conversational-Enterprise/"},"frontmatter":{"title":"How to know if you are an outstanding Conversational Enterprise","order":3,"label":"conversational posts"}}},{"node":{"id":"7ff7e6f1-0bf7-5d99-92b2-233c39fbb88f","excerpt":"Technology is transforming at an exhilarating speed. Not long ago, a conversation with an artificially intelligent system or a machine was…","fields":{"slug":"/chatbots/how-to-make-an-ai-assistant/"},"frontmatter":{"title":"How to make an AI assistant to automate business processes","order":26,"label":"article-c"}}},{"node":{"id":"65005039-35ce-522e-a752-b2618eab8128","excerpt":"When it comes to legal services, customer experience is a whole different ball game. Customers don’t just want information. They want it…","fields":{"slug":"/conversational-ai/legal-chatbots-in-2020/"},"frontmatter":{"title":"Legal chatbots are poised to change the game in 2020","order":15,"label":"article"}}},{"node":{"id":"5e0ae40a-a437-5b2b-a9a7-223f7be26969","excerpt":"Picture this. When a CEO is asleep, it is midday elsewhere. While he is dreaming, a customer somewhere is unsuccessful in getting help…","fields":{"slug":"/chatbots/how-chatbots-improve-customer-service/"},"frontmatter":{"title":"How Chatbots & Conversational AI Can Improve Customer Experience","order":27,"label":"article-c"}}},{"node":{"id":"334d681c-7579-51a5-bee7-b81587b862a1","excerpt":"Max Life Insurance Company has completely automated email-based customer support, leading to 80% reduction in response times Max Life…","fields":{"slug":"/conversational-ai-case-studies/Max-Life-Insurance-Company/"},"frontmatter":{"title":"Max Life Insurance Company Harnesses Conversational AI to Automate Email-based Customer Support","order":2,"label":"study"}}},{"node":{"id":"45e672b6-d513-5a7d-9e65-62cbcdea6245","excerpt":"Since their inception in the 1950s, chatbots have come a long way. They have slowly become a part of almost every business task possible…","fields":{"slug":"/chatbots/marketing-chatbots/"},"frontmatter":{"title":"Marketing Chatbots in 2020 - Use Cases, Examples, and Case Studies","order":22,"label":"article-c"}}},{"node":{"id":"7cf5166d-4334-5cd5-bbf4-5b3853b5aa1e","excerpt":"The growing popularity of voice assistants in the home is quickly extending itself to the enterprise environment, where a growing emphasis…","fields":{"slug":"/chatbots/intelligent-personal-voice-assistants-business/"},"frontmatter":{"title":"More than a Smart Speaker: Intelligent Voice Assistants for Business","order":8,"label":"article-c"}}},{"node":{"id":"18114545-cd9b-5d61-83a5-b8ccf3c0544d","excerpt":"Evolving from basic menu/button architecture and then keyword recognition, chatbots have now entered the domain of contextual conversation…","fields":{"slug":"/conversational-ai/chatbots-create-engaging-conversations/"},"frontmatter":{"title":"How chatbots use NLP, NLU, and NLG to create engaging conversations","order":16,"label":"article"}}},{"node":{"id":"554ca4fb-7715-5d11-ac7f-bdde491afd81","excerpt":"Emerging trends like increasing service demand, shifting focus towards 360-degree wellbeing, and rising costs of quality care are propelling…","fields":{"slug":"/conversational-ai/medical-chatbots/"},"frontmatter":{"title":"Medical Chatbots - Use Cases, Examples and Case Studies of Conversational AI in Medicine and Health","order":11,"label":"article"}}},{"node":{"id":"f1868e44-ec0c-505d-92dd-d2b43825fab0","excerpt":"NINA makes meal plan recommendations based on a person’s food preferences. July 26, 2019: Nestle India, in collaboration with Senseforth, a…","fields":{"slug":"/newsroom/nestle-india-in-partnership-with-senseforth-brings-ai-powered-NINA/"},"frontmatter":{"title":"Nestle India in Partnership with Senseforth.ai Brings AI Powered Nutrition Assistant NINA","order":2,"label":"news"}}},{"node":{"id":"83320dda-293e-5fd8-87e4-d171786c9b4e","excerpt":"The “big-4 company” was looking for an AI-driven solution to drive employee engagement and automate HR support. PricewaterhouseCoopers…","fields":{"slug":"/conversational-ai-case-studies/pwc/"},"frontmatter":{"title":"PwC Collaborates with Senseforth.ai to Automate Employee Support","order":4,"label":"study"}}},{"node":{"id":"c73aadeb-7f55-5c20-a1f0-e95db3fa7151","excerpt":"Conversational AI Platforms use natural language understanding capabilities to facilitate human-like conversations via voice, text, touch…","fields":{"slug":"/conversational-ai/platforms/"},"frontmatter":{"title":"Conversational AI Platforms: Determining the Right Solution for Your Business","order":3,"label":"article"}}},{"node":{"id":"cacb8869-020c-5c8a-a012-fa352c46c574","excerpt":"Meli, the AI-powered insurance chatbot, supports Bahasa and English languages and is available on web and WhatsApp PFI Mega Life Insurance…","fields":{"slug":"/conversational-ai-case-studies/PFI-Mega-Life-Insurance/"},"frontmatter":{"title":"PFI Mega Life Insurance Leverages Conversational AI to Automate Customer Service","order":7,"label":"study"}}},{"node":{"id":"770bc58b-227b-52fa-a102-5c6bab52c944","excerpt":"The AI-powered insurance chatbot ‘Meli’ is available on both web & WhatsApp and supports English and Bahasa. October 7, 2020: PFI Mega Life…","fields":{"slug":"/newsroom/PFI-Mega-Life-Ties-Up-With-Senseforth.ai-Launches-Customer-Service-Conversational-Experience-on-Web-and-WhatsApp/"},"frontmatter":{"title":"PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp","order":10,"label":"news"}}},{"node":{"id":"2d4d6840-d3b1-5b79-9ef5-24f0da94b5d4","excerpt":"The real-estate industry has been the subject of constant scrutiny. Even a decade after the Great Recession ’07-’09, no convention of…","fields":{"slug":"/chatbots/real-estate-chatbots/"},"frontmatter":{"title":"Real Estate Chatbots in 2020 - Use Cases, Examples and Case Studies","order":24,"label":"article-c"}}},{"node":{"id":"32952ac3-254e-565c-9f6a-128b5672ef50","excerpt":"The Chatbot has been built in partnership with Senseforth.ai, a leader in the Conversational AI space. June 29, 2020: RBL Bank has now…","fields":{"slug":"/newsroom/RBL-bank-chatbot-enables-banking-transactions/"},"frontmatter":{"title":"Banking Chatbot 'RBL Cares', Now Supports Advanced Transactional Capabilities","order":8,"label":"news"}}},{"node":{"id":"a4e9b084-e105-5d10-b41c-189efb6f753d","excerpt":"Senseforth’s proprietary NLP engine delivers an industry-leading accuracy of 96% Senseforth.ai recently attained the 5th rank on the SQuAD…","fields":{"slug":"/newsroom/senseforth-becomes-first-conversational-ai-startup-to-break-into-top-5-of-squad2.0/"},"frontmatter":{"title":"Senseforth.ai Becomes the First Conversational AI Startup to Break into Top 5 of SQuAD2.0","order":12,"label":"news"}}},{"node":{"id":"3426b0bd-0b4f-59d7-a934-971226e343c1","excerpt":"Customer interaction data and advanced revenue analytics help businesses spot drop-off points and fix revenue leakage. According to the…","fields":{"slug":"/blog/revenue-leakage-analytics/"},"frontmatter":{"title":"How to fix revenue leakage with advance analytics?","order":3,"label":"conversational posts"}}},{"node":{"id":"1ff09272-798d-5151-8952-0e8b5139791b","excerpt":"Covid-19 symptom checker hits one million visitors milestone. May 13, 2020: An online symptom checker to help people determine whether they…","fields":{"slug":"/newsroom/senseforth-builds-covid19-symptom-checker-bot-for-nhs-111-wales/"},"frontmatter":{"title":"Senseforth.ai Builds COVID-19 Symptom Checker Bot for NHS 111 Wales","order":6,"label":"news"}}},{"node":{"id":"0794cbbb-3665-5529-b8cc-3e1ed33b4fe6","excerpt":"SBI Cards’ ILA is a one-of-its-kind solution that is helping the company drive revenue growth. In 2018, SBI Cards, one of India’s largest…","fields":{"slug":"/conversational-ai-case-studies/SBI-Cards/"},"frontmatter":{"title":"How is India’s 2nd Largest Credit Card Company Using a Chatbot to Drive Revenue Growth","order":3,"label":"study"}}},{"node":{"id":"e56d42f2-1134-524f-8dc7-4a9460800998","excerpt":"RBL Cares, an AI-powered digital assistant, can answer generic queries and is capable of handling financial transactions as well. RBL Bank…","fields":{"slug":"/conversational-ai-case-studies/RBL-bank/"},"frontmatter":{"title":"Building an Intelligent Assistant for One of India’s Leading Private Sector Banks","order":6,"label":"study"}}},{"node":{"id":"f81a4a7b-7e92-5e83-a46d-c9ec190b98ed","excerpt":"Several marquee brands trust Senseforth for its high accuracy and engaging UX. June 22, 2018: Senseforth has won the ‘Artificial…","fields":{"slug":"/newsroom/senseforth-wins-ai-product-of-the-year-award-at-india-ict-awards-2018/"},"frontmatter":{"title":"Senseforth.ai Wins \"AI Product of the Year\" Award at India ICT Awards 2018","order":1,"label":"news"}}},{"node":{"id":"e317871d-b52c-5f80-b13c-3cdc24b47609","excerpt":"With this integrated solution, enterprises can now enable their customers to make payments directly through AI virtual assistants Senseforth…","fields":{"slug":"/newsroom/senseforth.ai-partners-with-razorpay-to-enable-chatbot-payments/"},"frontmatter":{"title":"Senseforth.ai partners with Razorpay to enable payments through AI Chatbots","order":14,"label":"news"}}},{"node":{"id":"e7869ddb-a9b3-522d-9377-0103404dcd65","excerpt":"Senseforth.ai has been recognized for Completeness of Vision and Ability to Execute. Palo Alto, USA / Bengaluru, India: Senseforth.ai today…","fields":{"slug":"/newsroom/senseforth-recognized-in-2022-gartner-magic-quadrant-conversational-ai-platforms/"},"frontmatter":{"title":"Senseforth.ai Recognized in 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms","order":16,"label":"news"}}},{"node":{"id":"2c74bfd3-f9ed-5ad1-925f-3fc77d07b2b7","excerpt":"Senseforth.ai scored 90.830, beating the human performance level of 89.452. February 4, 2020: Senseforth.ai, a leader in the Conversational…","fields":{"slug":"/newsroom/senseforthai-breaks-into-top-6-of-the-global-machine-reading-performance-leaderboard/"},"frontmatter":{"title":"Senseforth.ai Breaks into Top-6 of the Global Machine Reading Performance Leaderboard","order":4,"label":"news"}}},{"node":{"id":"45db1818-3269-524e-b5eb-dc2f20783597","excerpt":"Senseforth’s cutting-edge Conversational AI platform - A.ware currently handles over 150 Million conversations every month with an average…","fields":{"slug":"/newsroom/senseforthai-awarded-us-patent-for-its-conversational-ai-algorithms/"},"frontmatter":{"title":"Senseforth.ai Awarded US Patent for its Conversational AI Algorithms","order":9,"label":"news"}}},{"node":{"id":"0b8c1fd2-7ed9-5829-b6ff-0dd01a3045ba","excerpt":"An exclusive perspective on the hottest revolution happening right now! Aliens aren’t coming but business bots are already here! A wide…","fields":{"slug":"/blog/Secret-Invasion-of-Business-Bots/"},"frontmatter":{"title":"Secret Invasion of Business Bots","order":3,"label":"other posts"}}},{"node":{"id":"84a7ea5c-1ba8-52e9-bb6f-cd179f8bac18","excerpt":"AI-powered chatbots can collect user information, organize meetings, drive lead generation, reduce overhead costs, and respond to customer…","fields":{"slug":"/chatbots/types-of-chatbots/"},"frontmatter":{"title":"The 5 Types of Chatbots You Can Use To Automate Business Processes","order":21,"label":"article-c"}}},{"node":{"id":"d602d3cf-f3f0-5866-bd2e-01e0a106c6bc","excerpt":"Open-sourcing of any product/service is often a subject of contesting dissension. By making the source code or design documents or…","fields":{"slug":"/conversational-ai/state-of-chatbots-in-2020/"},"frontmatter":{"title":"The State of Open Source Chatbots in 2020","order":13,"label":"article"}}},{"node":{"id":"5d79067f-674f-5693-950d-de766f57fd82","excerpt":"Senseforth.ai is collaborating with the Govt. of India to enable 700+ Million people to access key government services via a multilingual…","fields":{"slug":"/conversational-ai-case-studies/UMANG-building-World's/"},"frontmatter":{"title":"Building the World's Largest Voice-First Conversational Assistant for Citizens","order":8,"label":"study"}}},{"node":{"id":"e5b0cc58-fc1d-58f7-8c38-a73e6f737dd5","excerpt":"An autonomous revenue generation platform is like an online version of a store sales representative, yet a lot more. Online shopping is no…","fields":{"slug":"/blog/what-is-autonomous-revenue-generation-platform/"},"frontmatter":{"title":"What is an autonomous revenue generation platform?","order":2,"label":"conversational posts"}}},{"node":{"id":"18422a7f-10e6-5e90-b3b0-bf3b4b404200","excerpt":"It’s 7 am and your phone chimes. This is Slackbot, sending a notification about how your schedule looks like today. Lark alerts you on…","fields":{"slug":"/chatbots/"},"frontmatter":{"title":"What are Chatbots & Will They Change How We Interact with Computers?","order":6,"label":"article-c"}}},{"node":{"id":"c64542bc-b5e4-5936-a2ca-3ecf6b156448","excerpt":"We are super excited to announce that Senseforth Inc., a leader in Conversational AI technology, has been named ‘Cool Vendor’ in…","fields":{"slug":"/newsroom/senseforth.ai-named-a-gartner-cool-vendor-in-conversational-ai-platforms/"},"frontmatter":{"title":"Senseforth.ai Named a Gartner 2020 Cool Vendor in Conversational AI Platforms","order":11,"label":"news"}}},{"node":{"id":"94c52fe1-1ae5-5e52-b543-509d18c39330","excerpt":"While some enterprise organizations are just beginning to dabble in AI solutions, the most innovative and future-focused among them are…","fields":{"slug":"/blog/What-CXOs-Need-to-Know-About-the-Conversational-Enterprise/"},"frontmatter":{"title":"What CXOs Need to Know About the Conversational Enterprise","order":2,"label":"conversational posts"}}},{"node":{"id":"ffa38a60-5932-5d9a-ab32-4d0988a90020","excerpt":"Armed with smartphones and inherent inquisitiveness, today’s customers demand and value personalized experiences above all else. Because of…","fields":{"slug":"/conversational-ai/"},"frontmatter":{"title":"What is Conversational AI? An Overview & Introduction","order":1,"label":"article"}}}]}},"pageContext":{"slug":"/conversational-ai/state-of-chatbots-in-2020/","previous":{"fields":{"slug":"/conversational-ai/banking-chatbots-in-2020/"},"frontmatter":{"title":"Banking Chatbots in 2020 - How is Conversational AI Impacting Customer Finance?","label":"article","keywords":"Banking chatbot, help customers, Artificial intelligence, banking industry"}},"next":{"fields":{"slug":"/conversational-ai/chatbot-metrics-and-how-to-track/"},"frontmatter":{"title":"Chatbot Analytics - Metrics and KPIs and How to Track Them","label":"article","keywords":"chatbot, conversational AI, tools"}}}},"staticQueryHashes":["3128451518","3649515864"]}